Online Reputation Management

Develop an Online Reputation Management strategy for better results

Online Reputation Management (ORM) is the act of monitoring, addressing or mitigating SERPs (search engine result pages) or mentions in online media and Web content. It is of great importance to companies to monitor how someone or something is perceived based on an internet search. As the amount of user-generated content on the internet grows, it began to affect internet search results more meaningfully, and the desire to change those results naturally followed.

Common techniques include online PR activity through new content creation, involvement in social web  (through forums, blogs, social networking), promotion of existing positive content and building social profiles.

Good public relations, can translate into increased sales, personal career advancement, or just general social acceptability. Being mentioned in social media can be a threat if there is criticism, but can also generate benefits if such criticisms are reversed. The material monitored can include both professional journalism and user-created content.

Online media that can be monitored include:

Traditional or mainstream websites
Social networks
Consumer review sites
Sites which allow reviews of individuals.
Collaborative sites such as Wikis
Article submission directories
Social news.
Bookmarking sites
Collaborative research sites
Independent discussion forums
User-generated content
Blogging communities


Are you listening to customers to improve customer satisfaction by gaining insights from consumers about what is good and bad about your products or services?
Are you monitoring competitors and their customers’ perceptions about their products and services?
Are you prepared for bad comments or Digital crisis management?


Related Articles Search Engine OptimisationPay Per ClickAffiliating MarketingDisplay AdvertisingAcquisition E-mail MarketingSocial Media MarketingOnline Reputation ManagementCommunication Channels.