Quality Assurance

Quality Assurance Testing

From our perspective, quality assurance is a subset of the overall usability goal—after all, a website isn’t usable if it isn’t working.

Quality assurance is an important step in the website development process and, by all means, must not be skipped. A broken link or a misspelled word may seem like trivial mistakes, but they can greatly undermine the credibility of your website. You want people who visit your site to feel confident about the quality of the information they find.

Your company should come up with its own set of guidelines to follow while conducting quality assurance testing. The guidelines should address editorial, graphics, and coding conventions. After the site has been built, it should be put through a rigorous post-production process. Finally, there should be a provision for user feedback, which can influence the ongoing maintenance of the site.

Some areas to cover in your own quality assurance checklist include:


spelling, grammar, mechanics
all critical information is present
titles, headers, and navigation labeled correctly


Graphics and layout
image quality
download time
text layout
alignment of elements
color accuracy

Browser compatibility

check on different platforms
check on different browsers

User preference compatibility

font size
link colors and underlining
window size

Do it do what it is supposed to do? is usability an issue? have you had it tested against stringent best practice guidelines? have you used any online tools?

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