Customer Service & Support

  • Is customer service and support  a strong point or a weak link in your process?
  • How do you respond?
  • How do you record?
  • How do you monitor social media, internet activity for customer comments?
  • How is your competition doing this? what does your client expect? what can you resource?
  • How do you measure this? can it improve?
  • What do you offer? email us?phone us? twitter us?
  • What is your Guarantee? your returns policy?
  • Can you demonstrate your customer service?


Many, many people build the site, get the traffic, struggle with the conversion because the customer experience is not complete. look at the best – learn from them, study them, learn best practice, set up an unbeatable model. Its not difficult, but it requires commitment.

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