Customer Service & Support

  • Is customer service and support  a strong point or a weak link in your process?
  • What do you offer? email us?phone us? twitter us?
  • How do you respond?
  • How do you record?
  • How do you monitor social media, internet activity for customer comments?
  • How is your competition doing this? what does your client expect? what can you resource?
  • How do you measure this? can it improve?
  • What is your Guarantee? your returns policy?
  • Can you demonstrate your customer service?

 

Many, many people build the site, get the traffic, struggle with the conversion because the customer experience is not complete. look at the best – learn from them, study them, learn best practice, set up an unbeatable model. Its not difficult, but it requires commitment.

 

  1. Let us know about your digital strategy and your digital challenges
 

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